We understand that sometimes things don’t go as planned and we want to make sure that if we make a mistake that we fix it quickly and efficiently. This is our returns policy, however all refunds are issued at the discretion of the company.
What items are eligible for return?
Items may be returned up to 30 days after delivery. Refunds are issued at the discretion of the company. Restock fees and shipping fees will apply to all returns. Items are only eligible for return in NEW and UNUSED condition.
Partial returns may be accepted, and a refund will be issued for the amount returned. For example, if you order a 12ft roll of our Instant Granite, and return half of it, then the refund will be issued based on the portion that is returned and in UNUSED condition.
If I am not eligible for return can I exchange my item?
If you would like to exchange your item please call us at 404-228-6329 between 9-5 EST with your order number.
Do you offer cash and credit refunds?
We are happy to offer a refund once the returned item has been received and processed. Please note that all refunds are issued in the same currency as payment. Therefore if the product was purchased with a credit card, the refund will be issued to the same card. Please ensure that the card expiration date has not passed when requesting a return.
If I am eligible, how to I return an item?
Shipping labels for eligible returns can be generated using the link below. Please confirm that the email address on your account is correct and can receive emails from firstname.lastname@example.org. The link below will generate your return, and allow you to print a shipping label. This label will also be emailed to you in case you need to reprint it, so please ensure we have the correct email! CLICK HERE TO ACCESS RETURNS PAGE
What if my item is "lost" in shipping?
The United States Postal Service has been known to take some time in delivering packages. We have found that 90% of the time the package has been delivered, but, because of the size of the box, it did not fit in a mailbox and it is at the post office or a front office waiting for a signature. When they are not signed for for several weeks, they automatically get returned to sender. If your item has not been received within 3 weeks from ship date, please contact customer service at 404-228-6329, or email@example.com . Appliance Art has tracking and delivery confirmation on each package. Appliance Art cannot process a return or exchange until the item has been delivered to the customer or returned to the sender.